Frequently Asked Questions
Everything you need to know about your XTM Performance gear.
What is the typical shipping timeframe for orders?
We process most orders within 24-48 business hours. Standard shipping typically takes 3-7 business days depending on your location, while express options are available at checkout.
How do I return an item that doesn't fit?
We offer a 30-day return policy on all unworn items with original tags attached. Simply visit our online returns portal to generate a shipping label and initiate your refund or exchange.
Are XTM Performance products covered by a warranty?
Yes, all our products come with a 12-month warranty against manufacturing defects. If your gear fails due to a production fault, we will repair or replace it at no cost.
How should I care for my technical outerwear?
To maintain performance, we recommend machine washing on a cold, gentle cycle with a specialized technical wash. Avoid fabric softeners and tumble dry on low heat to reactivate water-repellent coatings.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I track my delivery status?
Once your order has been dispatched, you will receive an email containing a unique tracking number and a link to the carrier's real-time tracking portal.